Client

Sebrina Pham Art

This Los Angeles-based tattoo artist was struggling to keep up with multiple booking requests and social media fatigue due to not having a clear social media strategy.

What I Did

CRM
Website
Social Media Strategy
E-mail & SMS Marketing

99.88%

Increase in productivity when booking clients

24.5K

Instagram Followers

17.4K

Tik Tok Followers

Problem

  • Difficulty managing booking requests
  • Time-consuming task management
  • Lack of a centralized system
  • Juggling multiple apps
  • Social media management

Goal

  • Streamline booking process
  • Reduce time-consuming processes
  • Create a centralized client database for easy access and reference.
  • Develop an effective social media strategy and minimize social media fatigue

Solution

We created a customer avatar of her ideal clientele and then mapped out her entire customer journey in order to identify areas of friction. I then created and automated all SMS & E-Mail nurturing messages so they matched her brand voice. To fully take advantage of the social media posts we made sure to include a clear call to action that would send leads to an automated booking form.

Results

Sebrina Pham saw immediate benefit from having a fully automated booking process, this allowed her to easily convert more leads that were now coming from her social media pages. The fully automated system saved tremendous amounts of time allowing for clients to get onboarded quickly and efficiently, decreasing work time while increasing revenue.